Privacy Policy

At METRO Bicycles, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal information.

  1. Information We Collect

1.1 Personal Information: We may collect personal information, such as your name, email address, phone number, and postal address, when you voluntarily provide it to us during your interactions with our website or services. This information is necessary for us to provide the requested services and to communicate with you effectively.

1.2 Usage Information: We collect information about your interactions with our website, such as your IP address, browser type, device information, pages visited, and referring/exit pages. This information is collected through the use of cookies and similar technologies and helps us improve our website's functionality and tailor our services to your needs.

  1. Use of Information

2.1 We may use the personal information we collect to:

  • Provide and improve our products and services
  • Process and fulfill your orders
  • Respond to your inquiries and provide customer support
  • Send you promotional materials and updates, with your consent
  • Conduct market research and analyze usage trends
  • Ensure the security and integrity of our website
  • Comply with legal obligations

2.2 We may use usage information to monitor and analyze trends, administer the website, track users' movements, and gather demographic information for internal purposes. This data is aggregated and does not personally identify you.

  1. Disclosure of Information

3.1 We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These service providers are obligated to keep your information confidential and only use it for the purposes specified by us.

3.2 We may also disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

3.3 In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

  1. Data Security

4.1 We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage method is completely secure. Therefore, we cannot guarantee the absolute security of your information.

  1. Your Choices

5.1 You have the right to access, update, or delete your personal information held by us. You can do so by contacting us using the information provided at the end of this policy.

5.2 You can opt out of receiving promotional emails from us by following the instructions provided in each email. However, please note that even if you opt out, we may still send you non-promotional communications, such as order confirmations or important service-related notices.

  1. Third-Party Links

6.1 Our website may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices of these websites or services. We encourage you to review their privacy policies before providing any personal information.

  1. Children's Privacy

7.1 Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe that we may have collected personal information from a child under 16, please contact us.